At ElbadrStores.com, we strive to ensure our customers are completely satisfied with their purchases. This policy outlines the terms and procedures for returning or exchanging products and requesting a refund.
2. Return Period
Products can be returned or exchanged within 30 days of delivery in the following cases:
The product has a manufacturing defect.
The product received does not match the specifications or order.
3. Conditions for Return
Returned items must meet the following conditions:
The product must be unused and in its original packaging.
A purchase invoice or order confirmation must be provided.
Customized or modified products cannot be returned or refunded.
4. Return & Exchange Process
Contact us by phone or email to initiate a return request.
We will review your request and inspect the product condition.
Once approved, your refund or replacement will be processed within 7 to 14 business days.
5. Shipping Costs
If the return is due to a defect or company error, El Badr will cover all shipping costs.
For other cases (such as change of mind), the customer pays the shipping fees for both directions.
6. Refund Method
Refunds will be issued using the same payment method used during purchase (debit card, credit card, or digital wallet). The process may take 5 to 10 business days depending on the bank or payment provider.
